FAQ
1. Are all watches on AzireNewYork 100% authentic and genuine?
Yes, every watch we sell is 100% authentic and sourced directly from authorized distributors or official channels. We do not sell replicas, refurbished, or counterfeit products. Each watch comes with its original box, papers (where applicable), and our 2-year international warranty for added peace of mind.
2. What is your warranty policy?
All watches come with a 2-year international warranty covering manufacturing defects. The warranty is provided by the brand (Seiko, Gucci, Casio) and can be claimed through authorized service centers worldwide. For any issues, contact our support at [your email/Instagram], and we'll guide you through the process.
3. Do you offer free shipping? On which orders?
Yes, we offer free shipping on all orders worldwide. Delivery times vary by location: 7-14 business days for most countries (including Bangladesh and international). We'll provide a tracking number once your order ships.
4. How long does shipping take, and can I track my order?
Shipping usually takes 7-14 business days depending on your location and customs. Once shipped, you'll receive a tracking link via email. You can also track it directly from your account dashboard or contact us for updates.
5. What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, etc.), PayPal, and other secure payment gateways available on Shopify. All transactions are encrypted and secure. Installment options may be available via some providers β check at checkout.
6. What is your return and exchange policy?
We offer a 30-day return/exchange policy for unused and unworn watches in original condition with all tags, box, and papers intact. Return shipping is free for defective items; otherwise, customer covers it. Refunds are processed within 7-10 business days after we receive the item. Please contact support before returning.
7. Can I get the watch resized or adjusted?
Most metal bracelet watches can be resized. If needed, mention your wrist size in the order notes at checkout, and we'll adjust it free of charge before shipping (where possible). For strap changes or complex adjustments, we recommend professional service post-purchase.
8. Are the watches water-resistant?
Water resistance varies by model:
- Most Seiko Prospex and Casio G-Shock: 100mβ200m (suitable for swimming/diving).
- Gucci and dress watches: 30mβ50m (splash-resistant, not for swimming).
Always check the specific product page for exact details and follow care instructions.
